Q. Who is considered to be a frontline worker?

A. We anticipate that the majority of clients will be NHS employees, but we are aware that there are other volunteers or employees who are also working directly at the ‘frontline’, (e.g. St John’s Ambulance). Essentially, if your current working task means that you are emotionally impacted by the direct support of patients during the COVID-19 pandemic, we want to help you.

Q. What is the counselling for?

A. The counselling is aimed specifically at helping the client manage the emotional impact of their current working task. It is intended to support and maintain resilience. This will enable the client to continue to meet the current challenges faced in their working environment. It is not intended for deeper exploration of pre existing mental health concerns, but rather to reduce the current emotional ‘weight’ that may be experienced in this unprecedented situation.

Q. What is being offered?

A. Counsellors are offering up to 6 sessions of counselling. The counsellor is volunteering their time and there will be no charge for this. The counsellor has a professional responsibility to inform the client of all the information they need to start working together. This is called ‘contracting’ and ensures both parties understand how the counselling will work and when this will take place.

Q. What are counsellors required to do?

A. In line with the registration criteria, counsellors are expected to work in the same way they do with all of their clients with regard to intake, assessment, supervision and CPD. They will discuss any record keeping arrangements with the client. Counsellors are expected to keep listening.support up to date with any change in their availability, by email using contact@listening.support . This does not need to be specific days and times, but simply a ‘YES’ or ‘NO’ to having availability. This will allow thedirectory to stay up to date for clients to only contact those who have availability shown as ‘YES’.